Privacy Policy

1. Introduction

Welcome to R G S Air Condition Repairing And Maintenance LLC ("RGS," "we," "us," or "our"). Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with us, our services, and our website.

2. Information We Collect

We may collect the following types of information:

- Personal Information: Name, address, phone number, email address, payment information.

- Service Information: Details related to service requests, equipment details, repair history.

- Usage Data: IP address, browser type, pages visited, time and date of visit, time spent on pages.

- Cookies and Tracking Technologies: To enhance user experience and analyze usage patterns.

3. How We Use Your Information

We use the information we collect for purposes including:

- Providing and maintaining our services.

- Communicating with you regarding appointments, inquiries, and customer support.

- Sending service updates, promotional materials, and relevant information.

- Improving website functionality and service offerings.

- Complying with legal obligations.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

- Service Providers: Third parties who perform services on our behalf (e.g., payment processors, IT support).

- Legal Authorities: If required by law, regulation, or legal process.

- Business Transfers: In the event of a merger, sale, or transfer of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

You have rights concerning your personal information, including:

- Accessing the personal data we hold about you.

- Requesting correction or deletion of your information.

- Objecting to or restricting processing of your data.

- Withdrawing consent where processing is based on consent.

To exercise your rights, please contact us at the details provided below.

8. Cookies Policy

Our website uses cookies to enhance your browsing experience. You can configure your browser settings to reject cookies, although this may impact functionality.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third parties.

10. International Data Transfers

If you are accessing our services from outside the UAE, please note that your information may be transferred to and stored in UAE jurisdictions, which may have different data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

R G S Air Condition Repairing And Maintenance LLC

Email: rgs@royalgulf.ae

Address: Dubai, United Arab Emirates

---

By using our services, you acknowledge that you have read and understood this Privacy Policy.